D-Link DCS-5610 Guía De Instalación Rápida página 3

Troubleshooting
1. Why does the PTZ PoE Internet Camera work locally but not externally?
‧ This might be caused by network firewall protection. The setting of the firewall may need to be
changed in order for the PTZ PoE Internet Camera to be accessible outside of your local LAN.
Check with the Network Administrator for your network.
‧ Make sure that your PTZ PoE Internet Camera isn't conflicting with any Web server you may
have running on your network.
‧ The default router setting might be a possible reason. Check that the configuration of the router
settings allows the PTZ PoE Internet Camera to be accessed outside of your local LAN.
2. Noisy images occur. How can I solve the problem?
The video images might be noisy if the PTZ PoE Internet Camera is used in a very low light
environment. To solve this issue you need more lighting.
3. The images appear to be of poor quality, how can I improve the image quality?
Make sure that your computer's display
‧
256 colors on your computer will produce dithering artifacts in the image, making the image
appear to be of poor quality.
The configuration on the PTZ PoE Internet Camera image display is incorrect. Throug
‧
Advanced > Image Setup section of the Web management you need to adjust the image
related parameters such as brightness, white balance and power line frequency for
fluorescent light.
4. Can the PTZ PoE Internet Camera be used outdoors?
The PTZ PoE Internet Camera is not weatherproof. It needs to be equipped with a
weatherproof case for outdoor use but it is not recommended.
5. Can the PTZ PoE Internet Camera be installed and work if a firewall exists on
the network?
If a firewall exists on the network, port 80 is open for ordinary data communication. The
DCS-5610 uses port 5002 for streaming audio and port 5003 for streaming video. These
ports (or the ports you have specified in the Advanced Tab in the Configuration screen)
need to be opened on the firewall.
6. Why am I unable to access the PTZ PoE Internet Camera from a web browser?
If a router or firewall is used on the network, the correct ports for the DCS-5610 may not be
configured on the router or firewall. To correct the problem, you need to determine if the
DCS-5610 is behind a router or firewall and if the router or firewall is properly configured for
the ports the DCS-5610 is using. Refer to Page 28 for help in opening the correct ports on a
router or firewall for use with the DCS-5610. Other possible problems might be due to the
network cable. Try replacing your network cable. Test the network interface of the product
by connecting a local computer to the unit, utilizing a Ethernet crossover cable. If the
problem is not solved the PTZ PoE Internet Camera might be faulty.
7. What is the maximum number of users that can access DCS-5610 simultaneously?
The maximum number of users that can log onto the PTZ PoE Internet Camera at the
same time is 10. Please keep in mind the overall performance of the transmission speed
will be reduced if many users have logged on to the camera simultaneously.
(For further troubleshooting, please refer to the User manual on the CD ROM)
properties are set above 256 colors. Using 16 or
3
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