Sanyo DP42851 Guia Del Usuario página 12

• How much does VUDU cost?
One-time movie rentals range from $0.99 to $5.99.
Purchased movies range from $4.99 to $24.99.
• What is HDX?
HDX™ is a 1080p video format that delivers the high-
est quality available, a true cinematic experience
with a vividly detailed and virtually artifact free pic-
ture accompanied by high-resolution, immersive
sound.
• When I rent a movie, do I have to pay to watch it
more than once?
You can watch a rented movie as many times as you
like within the 24-hour period initiated by starting to
view the movie. You may also find movies from inde-
pendent studios that allow you a 48 hour period to
watch the movie. After the 24-hour period has
expired, you may rent the movie again for a reduced
rate.
• How do I find movies?
VUDU lets you search for movies by title, actor, or
director or browse through genres and special collec-
tions. You can also filter titles in your search through
criteria like Critics' rating, MPAA rating, date, and
studio. While VUDU's search engine is state-of-the-
art, it's extremely easy to use.
• The streaming video keeps freezing.
This is due to the source not being able to keep up
with the stream. If the video is freezing, that means it
is still downloading. Pause the video and give it
some time to download before resuming playback.
• Can I enjoy the VUDU service in a different country?
Currently the VUDU service is only available in the
United States.
• How does billing work?
You pay for content as you go. Your credit card will
be charged per transaction so you are only paying for
the content you purchase or rent. VUDU keeps a
summary and detailed accounting of all charges
online and may be viewed there by account-holders.
You won't have to deal with another monthly bill in
your mailbox.
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• How do I cancel my VUDU service?
Please call VUDU Customer Care at 888-554-VUDU
(8838) and an agent will assist you.
NOTE: Before giving your VUDU Device to someone
else, please contact VUDU Customer Care to
deactivate the VUDU device and cancel your
account. Canceling your account ensures that
your credit card is not charged for movies
purchased by the new owner.
• If the power goes out in my house and I'm unable to
finish the movie I was watching, will I still need to
pay the rental fee?
Under some circumstances, VUDU can credit the
cost of a movie-rental for customers in good stand-
ing. If you were not able to finish the movie you were
watching because of the power outage and your
account is current, contact VUDU Customer Care
they will be happy to credit the cost of the movie
rental charge to your account.
• How can I correct a mistake in my order?
Please contact VUDU Customer Care via e-mail at
(orders@vudu.com) or by phone at 888-554-VUDU
(8838).
• Where do I find my activation code?
Please contact Customer Care at 1-888-554-VUDU
(8838).
NOTE: For more Frequently Asked Questions regarding
the VUDU service please visit the Sanyo website
at www.sanyotv.com.