TROUBLESHOOTING
Refer to the following instructions to check and correct any failure before contacting Customer
Service.
SYMPTOM
Questionable weight or
the scale does not zero.
Weighing is performed but
the weighing process takes
too long to stabilize.
For further assistance please contact technical support toll free at 1 (800) 638-3722.
MAINTENANCE
The following provide instructions for maintenance and cleaning for the scale. Maintenance
operations other than those described in this manual should be performed by qualified service
personnel.
Maintenance
Caution: Before first use, or after long periods of non-use, check the scale for proper
operation and function. If the scale does not operate correctly, refer to qualified service
personnel.
1.
Check overall appearance of the entire scale for any obvious damage, wear and tear.
2.
Do not store near chemicals, heaters or radiators.
3.
Do not drop, kick, or jump on the scale.
4.
This scale is a sensitive weighing device. Do not store anything on top of the scale
platform.
5.
If your scale fails to work properly, do not attempt to dismantle it. This will void your
warranty. See warranty information instructions on having your scale serviced.
6.
All bearings and working parts are permanently lubricated. Do not use oil or lubricants.
Cleaning and Disinfecting
Proper care and cleaning is essential to ensure a long life of accurate and effective weighing.
1. Health o meter
cloth or disposable wipe:
● mild soap and water solution
● 70% isopropyl alcohol
● solution with 1-5% hydrogen peroxide concentration
After cleaning/disinfecting, wipe with a cloth dampened with water and then with a clean dry
cloth. To avoid residue build-up or damp surfaces, ensure all scale parts are completely dry
after cleaning.
2. Never use rough or abrasive materials to clean the scale, as these will damage the scale's
finish.
3. Do not submerge the scale in water or any other liquid.
4. Do not pour or spray fluids directly on the scale.
UM160KG_160KL_160LB_REV20180725_web
POSSIBLE CAUSE
1. External object interfering
with the scale.
2. The indicator is not at zero
before weighing.
3. Scale is not placed on a
level surface.
The patient is not standing
still.
®
Professional recommends using one of the following solutions on a soft
CORRECTIVE ACTION
1. Remove interfering object
from the scale.
2. Turn the zero adjustment
knob to align the indicator to
zero the scale.
3. Place the scale on a level
surface.
Ask the patient to stand still.
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