Troubleshooting Help - Power One AURORA Manual Del Usuario

INSTALLATION AND CONFIGURATION MANUAL
FOR AURORA PHOTOVOLTAIC INVERTERS

12. Troubleshooting help

If it has not been possible to solve the problem through the start-up troubleshooting (ref. Par. 10) and the complete
troubleshooting in the user manual, the following procedure should be followed:
Check that connections between the Aurora, the photovoltaic generator and the grid have been correctly carried out.
Carefully observe which of the LED is fl ashing or is stably lit and the notice text appearing on the display, with particular
reference to the error code.
If you have not been able to remove the malfunction, contact customer service or the installer to request assistance.
Before contacting customer service make sure the following information is available in order to maximize the effectiveness of
the intervention:
Information on the inverter:
• Aurora inverter model.
• Serial number
• Week of production
• Input channel confi guration (parallel / independent)
Information on the photovoltaic generator:
• Brand and model of photovoltaic panels
• Number of strings
• Number of panels per string
Note: it is advisable to use the special "SYSTEM STRUCTURE" form on the next page to collect this information so the information
is always available in case of need.
Brief description of the fault?
Can the fault be reproduced? If so, how?
Does the fault repeat itself in cycles? If so, how often?
Was the fault apparent at the moment of installation? If so, has it got worse?
What are the atmospheric conditions when the fault occurs?
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