PROBLEM
The ice maker is not producing
ice or is not producing enough
ice
The ice cubes are hollow or
small
NOTE: This is an indication of low
water pressure.
Off-taste, odor or gray color in
the ice or water
The water dispenser will not
operate properly
Ice and Water
POSSIBLE CAUSES
The refrigerator is not
connected to a water
supply or the water
supply shutoff valve is
not turned on
There is a kink in the
water source line
The ice maker is not
turned on
The refrigerator has just
been installed
The refrigerator door is
not closed completely
A large amount of ice was
recently removed
An ice cube is jammed in
the ice maker ejector arm
A water filter is installed
on the refrigerator
A reverse osmosis
water filtration system is
connected to your cold
water supply
The water shutoff valve is
not fully open
There is a kink in the
water source line
A water filter is installed
on the refrigerator
A reverse osmosis
water filtration system is
connected to your cold
water supply
Questions remain
regarding water pressure
Recently installed or
replaced plumbing
connections. (New
plumbing connections
can cause discolored
or off-flavored ice and
water.)
The ice has been stored
too long
The water has been
stored too long
Odor from stored food
has transferred to the ice
There are minerals (such
as sulfur) in the water
There is a water
filter installed on the
refrigerator
The water filter needs to
be replaced
The refrigerator is not
connected to a water
supply or the water
supply shutoff valve is
not turned on
SOLUTIONS
Connect refrigerator to water supply and turn water shutoff valve
fully open.
A kink in the line can reduce water flow. Straighten the water
source line.
Make sure the ice maker is on. See "Ice Maker."
Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
Close the door firmly. If it does not close completely, see "The
door(s) or drawer will not close completely."
Allow 24 hours for ice maker to produce more ice.
Remove ice from the ejector arm with a plastic utensil.
NOTE: On some models, press the lever which opens the ice
maker door to access the ejector arm.
Remove the water filter and operate the ice maker. If ice volume
improves, then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
This can decrease water pressure. See "Water Supply
Requirements."
Turn the water shutoff valve fully open.
A kink in the line can reduce water flow. Straighten the water
source line.
Remove filter and operate ice maker. If ice quality improves, then
the filter may be clogged or incorrectly installed. Replace filter or
reinstall it correctly.
This can decrease water pressure. See "Water Supply
Requirements."
Call a licensed, qualified plumber.
Discard the ice and wash the ice storage bin. Flush the water
system with 4 gal. (15 L) of water. Allow 24 hours for the ice maker
to make new ice, and discard the first 3 batches of ice produced.
Discard ice. Wash ice storage bin. Allow 24 hours for ice maker to
make new ice.
Dispense at least 1 qt (1 L) of water per week to maintain a fresh
supply.
Use airtight, moisture proof packaging to store food.
A water filter may need to be installed to remove the minerals.
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water system
after installing and before using a new water filter. See "Water
Dispenser" for water filter flushing instructions.
Replace the disposable water filter at least every 6 months or
when indicated. See "Water Filtration System."
Connect the refrigerator to the water supply and turn the water
shutoff valve fully open.
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