THOMSON Smart Bracket II Manual Del Usuario página 36

F - FAQ
If your problem is not covered below, please contact our technical support department.
Symptoms
The intelligent bracket is
showing an error (red light)
when the screen is lit.
The monitor will not switch
on.
No image on screen (black
or blue screen).
The image is blurred.
Background noise when
talking.
16
EN
Possible causes
This is completely normal.
The adapter is not connected
to the mains/the monitor is
not inserted correctly into the
intelligent bracket.
The intercom panel and the
intelligent bracket are not
connected correctly.
The cable section used is
not suitable for the distance
between the monitor and the
intercom panel.
The cable section used is
not suitable for the distance
between the monitor and the
intercom panel.
The cables that connect the
intercom panel to the monitor
m c o n . s o m o h y t m w . w w
are too close to 230V mains
power cables.
The intercom panel lens is dirty
or scratched
The cable section used is
not suitable for the distance
between the monitor and the
intercom panel.
The cables that connect the
intercom panel to the monitor
are too close to 230V mains
power cables.
COLOUR VIDEO INTERCOM
Solutions
The diagnostics run by the
intelligent bracket should be
relied on only when the screen is
disconnected.
Check that all power supply
cables are correctly connected.
Remove the screen of the
intelligent bracket and run
diagnostics.
Check the connections.
Check the distance covered by
the cable section with the help of
this operating manual.
Check the distance covered by
the cable section with the help of
this operating manual.
If possible, use a separate duct
for the cables that connect the
monitor to the intercom panel.
Clean the lens of the intercom
panel with a soft cloth.
Check the distance covered by
the cable section with the help of
this operating manual.
If possible, use a separate duct
for the cables that connect the
monitor to the intercom panel.