Obtaining Technical Support - 3Com 3C 19250 Guía De Referencia

Dua19250.fm Page 12 Wednesday, November 11, 1998 10:26 AM
O T
BTAINING ECHNICAL
If you have a problem...
In the unlikely event that your 3Com USB Network Interface fails to
operate correctly, follow the advice in the "Problem Solving" section of
this guide. If you are still having problems, 3Com provides easy access
to technical support information through a variety of services. This
appendix describes these services. The information shown here is
correct at the time of publication. For the most current information,
we recommend that you access our online technical services.
3Com Online Technical Services
World Wide Web
Access the latest networking information on the 3Com Corporation
World Wide Web site by entering this URL into your browser:
http://www.3com.com/
The Support section of this web site provides access to online support
information such as technical documentation and a software library.
The 3Com Bulletin Board Service
The 3Com Bulletin Board Service, based in the U.S.A, contains patches,
software and drivers for many 3Com products. This service is available
through analog modem (8 data bits, no parity, 1 stop bit) or digital
modem (ISDN up to 64 Kbps) 24 hours a day, 7 days a week. The
number is:
1 847 262 6000 (U.S.A. number)
S
UPPORT
Support from your Supplier
If you need additional help, you should contact your supplier. Many
suppliers are authorized 3Com service partners who are qualified to
provide a variety of services, including network planning, installation,
hardware maintenance, application training, and support services.
When you contact your supplier, you must have the following
information ready:
Product name — 3Com USB Network Interface
Part number — 3C19250
Serial number — you can find this on the barcode label on the
product
Details of your PC including hardware and software revision levels
Any error messages you have seen
Any recent changes in configuration
3Com Technical Support
If you cannot obtain assistance from the 3Com online services or your
supplier, 3Com offers a technical support service over the telephone.
To find out more about available support options, please call 3Com
Technical Support using the telephone number nearest to you. When
you contact 3Com for assistance, please have the following
information available:
Product name — 3Com USB Network Interface
Part number — 3C19250
Serial number — you can find this on the barcode label on the
product
Details of your PC including hardware and software revision levels
Any error messages you have seen
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