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TROUBLESHOOTING

This troubleshooting guide may help you find a possible cause of and solution to a problem. If there are still
problems, please contact the local service centre or distributor.
PROBLEMS AND POSSIBLE SOLUTIONS
Common sympton
No function
outlet
No playback
No sound
Sound in one or more
Speaker(s) is missing
No sound in centre/
surround speakers
Sound on scart connector
is very weak or missing
No picture
Our DVD players support both burned and original discs, however we reserve the right to refuse faults,
which concern the use of burned discs.
There are some general things, which we recommend you to check before you return your product for
service.
1. Use only discs of high quality.
There is a large range of bad quality discs on the market.
Low quality discs can cause faults during the action of burning a CD or DVD-disc,
which will affect the replay of the disc.
2. Make sure the disc is clean and in no way damaged (also apply for original discs).
3. Check if the burning was done correctly perhaps burn a new disc at low burning speed (x.1)
4. Check if your product supports the disc-format (ex. DVD-R or DVD+R) or file-format (ex. DivX), which you
Use.
Possible cause
Mains power is not connected
Power is OFF
No disc is inserted
("no disc" will be shown on screen).
Disc is upside down.
("no disc" will be shown on screen).
Dirty disc
Deformed/scratched disc
Condensation in unit
Wrong audio output setting
Poor or missing cable connection
Downmix settings are wrong
Disc or TV program is recorded
in stereo
Sound in scart connector is Volume
regulated.
Disconnection of video equipment
Wrong output setting of the video output
30
Remedy
Connect to the mains power
Turn the power ON.
Insert a disc.
Reload disc.
The label side should face
upward.
Clean disc surface.
Replace disc.
Turn power on for 1-2 hours
before using the unit.
Check audio output setting
Check connections
Change downmix settings
Set prologic II on.
Turn the volume up to max..
(Can only be used without
speakers connected)
Check the video connections
Check the video output setting of
Video output in general setup

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