by Dell, the whole system must be returned, along with any media and documentation that
may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also
does not apply to products purchased through Dell's Software and Peripherals division. For
those products, please instead refer to Dell's Software and Peripheral's then-current return
policy (see the following section, "Dell Software and Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party
products. Third-party software and peripheral products are covered by the warranties
provided by the original manufacturer or publisher only. Third party manufacturer warranties
vary from product to product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically
test or guarantee that all of the products we offer work with any or all of the various models
of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds
of different brands of computers available today. If you have questions about compatibility,
we recommend and encourage you to contact the third-party software and peripheral
product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for
which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking
stations, and projectors). To determine which limited warranty applies to the product you
purchased, see the Dell invoice and/or the product documentation that accompanied your
product. Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly
from a Dell company, you may return Dell Software and Peripherals products that are in as-
new condition to Dell up to 30 days from the date of invoice for a refund of the product
purchase price if already paid. This refund will not include any shipping and handling
charges shown on your invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a
Credit Return Authorization Number. You must ship the Dell Software and Peripherals
products back to Dell in their original manufacturer's packaging (which must be in as-new
condition), prepay shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition,
software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power
cables, and other items included with a product must be returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only)
Guarantee
Dell Inc ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an
authorized Dell distributor in Latin America or the Caribbean, will be free from defects in
materials, workmanship, and design affecting normal use, for a period of one year from the
original purchase date. Products for which proper claims are made will, at Dell's option, be