warranty repairs and in building replacement parts and systems. Refurbished parts
and systems are parts or systems that have been returned to Dell, some of which
were never used by a customer. All parts and systems are inspected and tested for
quality.
Replacement parts and systems are covered for the remaining period of the limited
warranty for the product you bought. Dell owns all parts removed from repaired
products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the
service you receive under this limited warranty, please let us know. We have found
that the best way to resolve issues regarding our limited warranty is to work
together. If, after those discussions, you are still not satisfied, we believe
arbitration is the most expeditious way to resolve your concerns. Therefore, ANY
CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL
arising from or relating to this limited warranty, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this limited
warranty (including, to the full extent permitted by applicable law, relationships
with third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION
FORUM (NAF) under its Code of Procedure then in effect (available via the
Internet at www.arb-forum.com, or via telephone at 1-800-474-2371). The
arbitration will be limited solely to the dispute or controversy between you and
Dell. Any award of the arbitrator(s) shall be final and binding on each of the
parties, and may be entered as a judgment in any court of competent jurisdiction.
Information may be obtained and claims may be filed with the NAF at P.O. Box
50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty on
Dell-branded memory may not be transferred. You may record your transfer by
going to our website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial
Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual
Home Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy
If you are an end-user customer who bought new products directly from Dell, you
may return them to Dell up to 30 days after you receive them for a refund or credit
of the product purchase price. If you are an end-user customer who bought