We value our relationship with you and want to make sure that you're satisfied
with your purchases. That's why we offer a "Total Satisfaction" return policy for
most products that you, the end-user customer, purchase directly from Dell. Under
this policy, you may return to Dell products that you purchased directly from Dell
for a credit or a refund of the purchase price paid, less shipping and handling and
applicable return fees as follows:
New Hardware Products and Accessories: Unless you have a separate agreement with
Dell, all hardware, accessories, peripherals, parts and unopened software still in its/their
sealed package, excluding the products listed below, may be returned within twenty-one
(21) days from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
TM
New PowerEdge
PowerVault 160T tape libraries) may be returned within thirty (30) days from the date
on the packing slip or invoice, except that new PowerEdge
series products purchased from the Small and Medium Business Sales Division may
only be returned within fourteen (14) days from the date on the packing slip or
invoice.
Application software or an operating system that has been installed by Dell may not
be returned unless you return the entire computer under the 21-day return policy, if
applicable to your purchase (if not applicable to your purchase, you may not return
application software or an operating system).
Non-defective third party and Dell-branded software, peripheral, electronics and
accessory products (for example: televisions, printers, projectors, MP3 players,
PDAs, battery chargers, un-preinstalled third party software, wireless cards/access
points/routers), including but not limited to those sold by or through Dell's "Software
& Peripherals" or "Electronics & Accessories" groups, may be returned within twenty-
one (21) days from the date on the packing slip or invoice, but a fifteen percent
(15%) return fee may be deducted from any refund or credit.
Dell | EMC storage products, EMC-branded products, Unisys-branded products,
TM
PowerVault
160T tape libraries, enterprise software, non-Dell branded enterprise
products, software and/or software licenses, or any non-Dell customized hardware
and/or software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell - Branded Hardware Products and Parts - All
reconditioned or refurbished PowerEdgeT , PowerConnectT and PowerVaultT
products may be returned within thirty (30) days from the date on the packing slip
or invoice. All other reconditioned or refurbished Dell-branded hardware products
and parts may be returned within fourteen (14) days of the date on the packing slip
or invoice.
How to Return: To return products, e-mail or call Dell customer service to receive
a Credit Return Authorization Number within the return policy period applicable to
the product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Contacting Dell" or "Getting Help" in
your customer documentation (or www.dell.com/us/en/gen/contact.htm) to find the
appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues
the Credit Return Authorization Number. You must also return the products to Dell
in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment,
prepay shipping charges, and insure the shipment or accept the risk of loss or
TM
, PowerConnect
and PowerVault
TM
products (excluding
TM
SC servers and n