products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the
service you receive under this limited warranty, please let us know. We have found
that the best way to resolve issues regarding our limited warranty is to work
together. If, after those discussions, you are still not satisfied, we believe
arbitration is the most expeditious way to resolve your concerns. Therefore, ANY
CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL
arising from or relating to this limited warranty, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this limited
warranty (including, to the full extent permitted by applicable law, relationships
with third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION
FORUM (NAF) under its Code of Procedure then in effect (available via the
Internet at http://www.arb-forum.com/, or via telephone at 1-800-474-2371). The
arbitration will be limited solely to the dispute or controversy between you and
Dell. Any award of the arbitrator(s) shall be final and binding on each of the
parties, and may be entered as a judgment in any court of competent jurisdiction.
Information may be obtained and claims may be filed with the NAF at P.O. Box
50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty on
Dell-branded memory may not be transferred. You may record your transfer by
going to our website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial
Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual
Home Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy
If you are an end-user customer who bought new products directly from Dell, you
may return them to Dell up to 30 days after you receive them for a refund or credit
of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from Dell, you may return them to Dell
within 14 days after the date of invoice for a refund or credit of the product
purchase price. In either case, the refund or credit will not include any shipping
and handling charges shown on your invoice and will be subject to a fifteen
percent (15%) restocking fee, unless otherwise prohibited by law. If you are an
organization that bought the products under a written agreement with Dell, the
agreement may contain different terms for the return of products than specified by