reconditioned or refurbished products from Dell, you may return them to Dell
within 14 days after the date of invoice for a refund or credit of the product
purchase price. In either case, the refund or credit will not include any shipping
and handling charges shown on your invoice and will be subject to a fifteen
percent (15%) restocking fee, unless otherwise prohibited by law. If you are an
organization that bought the products under a written agreement with Dell, the
agreement may contain different terms for the return of products than specified by
this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to
receive a Credit Return Authorization Number. To expedite the process of your
refund or credit, Dell expects you to return the products to Dell in their original
packaging within five days of the date that Dell issues the Credit Return
Authorization Number. You must also prepay shipping charges and insure the
shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the floppy
disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and
all of the manuals, floppy disk(s), CD(s), power cables, and other items included
with a product must be returned with it. For customers who want to return, for
refund or credit only, either application or operating system software that has been
installed by Dell, the whole system must be returned, along with any media and
documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage
products. It also does not apply to products purchased through Dell's Software and
Peripherals division. For those products, please instead refer to Dell's Software and
Peripheral's then-current return policy (see the following section, "Dell Software
and Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-
party products. Third-party software and peripheral products are covered by the
warranties provided by the original manufacturer or publisher only. Third party
manufacturer warranties vary from product to product. Consult your product
documentation for specific warranty information. More information may also be
available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not
specifically test or guarantee that all of the products we offer work with any or all
of the various models of Dell computers, nor do we test or guarantee all of the
products we sell on the hundreds of different brands of computers available today.
If you have questions about compatibility, we recommend and encourage you to
contact the third-party software and peripheral product manufacturer or publisher
directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products
(products for which Dell is listed as the manufacturer) such as monitors, batteries,
memory, docking stations, and projectors). To determine which limited warranty
applies to the product you purchased, see the Dell invoice and/or the product