Troubleshooting Chart
Before calling for service, determine the symptoms and follow suggested solutions.
A
V
UDIO
Snowy Video
Noisy Audio
Noisy Audio
Multiple Image
Noisy Audio
Interference
No Audio
Normal Video
No Video with Snow
Noisy Audio
No Audio
No Video / No PIP
Normal Audio
No Color
Normal Video
Wrong Audio
Normal Audio
Black Box on Screen
Normal Video
Normal Audio
Intermittent Remote Control Operation
IDEO
Adjust Antenna Location and Connection
Adjust Antenna Location and Connection
Check Antenna Lead-in Wire
Move PTV from Electrical Appliances, Lights,
Vehicles, and Medical Equipment
Increase Volume
Check Mute
Check PTV SPEAKERS on/off
Change Channel
Set PTV or Cable Mode Properly
Check Antenna Cables
Check Power Cord is Plugged into Active Outlet
Adjust Brightness and Audio Controls
?
Change Channel
Check Cable Connections
Program the Remote Control Again
Check Second Video Source Operation
Adjust Color Settings
Change Channel
Check Audio Is Set To Stereo Or Mono, Not SAP
Change CC (Closed Captioning) from Text Mode
Replace Remote Control Batteries
T
ROUBLESHOOTING
Solutions
C
HART
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