Troubleshooting
Problem
The remote control does not work or does
not function properly.
Bluetooth
Problem
Unable to connect the unit to a Bluetooth
device.
No sound is played, or sound is
interrupted during playback.
32
En
Cause
The remote control may be outside its operation range.
The remote control sensor on this unit may be exposed to direct sunlight or
strong lighting such as an inverter type fluorescent lamp.
The battery may be worn out.
There are obstacles between the sensor of this unit and the remote control.
Cause
The [Bluetooth] of the option settings is set to [Off].
The unit is already connected to another Bluetooth device.
The unit and the Bluetooth device are too far apart.
A device that operates in the 2.4 GHz band (microwave oven, wireless
network device, etc.) is interfering with wireless communication.
The passkey for devices such as a Bluetooth adapter is not "0000".
The Bluetooth device does not support the Advanced Audio Distribution
Profile (A2DP).
The volume level on the Bluetooth device is set too low.
The Bluetooth device is not configured to transmit audio signal to this unit.
The Bluetooth connection has been terminated.
A device that operates in the 2.4 GHz band (microwave oven, wireless
network device, etc.) is interfering with wireless communication.
The unit and the Bluetooth device are too far apart.
Solution
Operate the remote control within its operation range (
Change the orientation of lighting or the unit, or location of the unit.
Replace the batteries with new ones (
p. 14).
Remove the obstacles.
Solution
Set it to [On].
Terminate the current Bluetooth connection, and then connect to the new
device (
p. 20).
Move the Bluetooth device closer to the unit.
Move the unit and Bluetooth device farther away from the device. If the
wireless LAN router supports the 5 GHz band, connect network devices to
the network using the 5 GHz band.
Use a Bluetooth device with a passkey of "0000."
Use a Bluetooth device that supports A2DP.
Increase the volume on the Bluetooth device.
On the Bluetooth device, select this unit as the audio output destination.
Establish the Bluetooth connection again (
Move the unit and Bluetooth device farther away from the device. If the
wireless LAN router supports the 5 GHz band, connect network devices to
the network using the 5 GHz band.
Move the Bluetooth device closer to the unit.
p. 17).
p. 20).