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  • ESPAÑOL, página 38
EN
TROUBLESHOOTING
Some issues that may arise can be solved by the user. If the problem persists after
having tried the following solutions, please contact Prozis customer service.
TECHNICAL
CAUSE
PROBLEM
The soundpods do
Battery is low.
not work.
There is no sound.
The volume of your
device is set at a
low level.
Soundpods pair
The computer's
successfully with the
BT drivers are not
smartphone but not
updated.
with the computer.
16
SOLUTION
Use the USB cable provided to
fully charge the appliance.
Adjust the volume level.
You should use a BT adapter.
To ensure the BT adapter is
functioning correctly, update
the drivers to the latest version.
Additionally, you may need
to verify if your computer's
BT adapter supports A2DP
(Advanced Audio Distribution
Profile), HSP (Headset Profile),
HFP (Hands-free Profile), and/
or AVRCP (Audio/Video Remote
Control Profile).

Warranty statement

All electrical and electronic items commercialized by Prozis, via www.prozis.com, are
covered by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final
consumers.
The warranty is valid exclusively for the consumer who purchase the product for
non-professional purposes.
WARRANTY PERIOD
Prozis guarantees that the product is to remain free from material and production
defects for a 2-year period, counting from the date of initial purchase by a consumer
and the respective delivery, or for longer if legally established by the applicable
national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's
consumable components, such as batteries, is not covered by this warranty unless the
malfunction is caused by faulty design, materials or production.
EN
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