TROUBLESHOOTING
Water is not coming out of the faucet.
• Make sure the source water valves are turned on.
• Make sure the tubing is smooth and straight, without kinks.
Water leaks out between filter cartridges or at the filter Inlet Assembly or filter base.
• Separate the cartridges at the point of the leak. Each of the cartridges, and the filter inlet,
should have two o-rings on the raised outlet found on the bottom of the cartridge. Check
to ensure that the o-rings are in place and properly seated in the grooves provided for
them.
Water leaks from the tubing.
• Check the tubing for cuts or nicks.
Water continues to flow out of the faucet after water is turned off.
• Water may continue to flow from the faucet for a short time due to a build-up of pressure
within the filter but will typically stop by itself.
• Trapped air in the filter may force water out after the tap has been turned off. To
eliminate trapped air, follow the steps listed under the section "Charging the System"
(under INSTALLATION).
Indicator Lights (LED) on the Faucet Collar do not work.
• Make sure that the Data Cable is properly plugged in to the Data Port.
• Replace the old batteries with two new high quality AA batteries.
What happens if my UCU Model clogs and I do not have a replacement Media Insert?
• If the UCU Model clogs, and you do not have replacements for the Pre-Filter and the
Main Filter Media Inserts, order replacements right away. Until you receive new inserts
and as an emergency measure only, simply connect the Inlet Assembly directly to the
locking plate on the base to run unfiltered tap water through the integrated faucet.
Important: Running unfiltered water through the faucet by bypassing the filter cartridges
may allow contaminants from raw tap water to accumulate inside the faucet. You will need
to disinfect the faucet before installing new Media Inserts to prevent these deposits from
contaminating your filtered water.
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