TROUBLESHOOTING
Before calling for service, review the following tips. It may save you time and money.
This list includes common occurrences that are not the result of poor workmanship or defective materials.
WARNING - ELECTRICAL SHOCK HAZARD
•
Plug into a grounded 3 prong outlet.
•
Do not remove the ground prong from the power cord plug.
•
Do not use an adapter.
•
Do not use an extension cord.
PROBLEM
Rice cooker does not
operate
Rice is mushy, sticky or
clumping
POSSIBLE CAUSE
The power supply cord is not completely plugged
into a working 3 prong electrical outlet.
There has been a power failure.
Another appliance was plugged into the same
electrical outlet, which tripped the circuit breaker or
blown a household fuse.
Rice was cooked with too much water.
Rice was rinsed or soaked before cooking.
Pre-rinsing can cause the rice to crack and
become mushy and sticky during cooking.
Soaking before cooking softens the texture of rice.
SOLUTION
Plug the power supply cord into the electrical
outlet.
Reset the circuit breaker or replace the fuse
once power is restored.
Reset the circuit breaker or replace the fuse.
Plug power supply cord into a separate,
dedicated circuit.
Stir the rice. Close lid and leave on Keep
Warm for 10 to 30 minutes. Stir frequently.
If rinsing is required, rinse the rice quickly and
drain as much water as possible. Do not allow
rice to soak in liquid prior to cooking.
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