16
WATER FLOSSER TROUBLESHOOTING GUIDE
PROBLEM
Tips
Leakage between the tip and
handle knob.
Pik Pocket
Tip
™
Tear in soft tip.
Water Flosser Base
Hose to the handle leaks.
Reservoir leaks.
Inadequate pressure.
Unit doesn't start.
Still have questions? Go to www.waterpik.com or call Water Pik, Inc. Customer Service.
Toll -Free Number:1-800-525-2774 (U.S.A.) 1-888-226-3042 (Canada).
CAUSE
1) Tip not fully engaged.
1) Tip is worn.
2) Tip is split.
1) Damage to the hose.
1) Missing black reservoir valve.
2) Black reservoir valve is
upside down.
1) Reservoir not positioned properly.
2) Tip is clogged with debris.
3) Black reservoir valve is clogged.
4) Hard water deposits.
1) Motor not running.
CORRECTIVE ACTION
1) Remove tip and reinstall.
1) Replace with new tip.
2) Replace with new tip and use
ONLY on lowest pressure.
1) Visit www.waterpik.com or contact
Water Pik, Inc. customer service for
a self service repair kit.
1) Replace reservoir valve. Contact
Water Pik, Inc. customer service for a
replacement valve.
2) Ensure valve is right side
up (see image to right).
1) Re-position reservoir. Press down
firmly on the reservoir.
2) Back flush tip under faucet or replace tip.
3) Remove reservoir valve and clean
by massaging the valve under warm
running water and place back into
reservoir. Ensure the valve is right-
side up (see above image).
4) Add 2 tablespoons of white vinegar
to a full reservoir of warm water. Set
pressure control dial to high, point
the handle and tip into sink. Turn
unit ON and run until reservoir is
empty. Rinse by repeating with a full
reservoir of clean warm water.
1) Be sure outlet is functioning;
test with another appliance
(check electrical reset button
and/or wall switch).