Problems
The water tank leaks
when it is carried.
Water leaks under
the drip tray
Crackles are heard
in the filter holder.
The pump is
unusually noisy.
The cups are not
filled equally.
Leaking filter holder.
Your espresso
tastes bad.
The machine does
not work
Possible causes
The valve at the bottom of
the tank is dirty or defective.
The valve is blocked by
scale.
Water can be present and/or
flow when you remove the
drip tray.This is not a sign of
a leak.
Normal phenomenon:
the filter holder security
lock.
No water in the tank.
The tank is not properly
positioned.
The filter holder is clogged.
The filter holder is not
properly positioned.
The edges of the filter holder
are clogged with excess
ground coffee.
Pod improperly positioned in
the filter.
After descaling, the rinsing
was not performed
properly.
The pump could not be
primed due to lack of water.
The water tank is not
properly positioned.
The Claris cartridge has
been replaced but not
primed.
Solutions
Wash the water tank and operate the valve at the
bottom of the tank with your finger.
Descale the appliance (paragraph 8).
Stop the machine. Fill the water tank, replace in the
correct position, and turn the machine back on.
Replace the tank in the correct position.
Clean the filter holder (see section 7).
Lock the filter holder firmly in place.
Take care when filling the filter to brush excess
coffee off the edges before locking the filter holder
in place.
Check that the pod is properly centered in the
filter, with excess paper removed from E.S.E.
pods, and that none of the paper is hanging over
the edges of the filter.
Rinse the machine carefully after descaling (see
Section 8).
Fill the water tank and re-prime the pump (see
Section 4). Always check before starting a cycle
to see that there is sufficient water in the water
tank. Avoid allowing the tank to run dry when
operating the machine.
Replace the water tank in the proper position.
See paragraph 4.
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