Kohler K-3900 Guia Del Usuario página 42

Troubleshooting (cont.)
Symptoms
4. Bidet wand partially
retracts, hesitates, then
fully retracts.
5. Bidet wand moves
erratically or stops.
6. Bidet dryer air is too hot.
7. Bidet dryer does not start
immediately.
8. Bidet wand fails to
extend, bidet functions
cannot be activated.
Remote Control Troubleshooting
Symptoms
The remote control does
1.
not have power. Screen is
black and does not
respond to touches.
1132336-5-B
Probable Causes
A. This is proper operation. When
the bidet wand hesitates it is
being rinsed off, then it fully
retracts.
A. The bidet wand cycle was
interrupted.
A. Temperature is set too high.
A. The wand has not completed
retracting after the bidet wash
cycle has been completed.
A. The user is a small child.
B. The remote control battery is
out of power.
C. The bidet wand is not
responding to the remote.
Probable Causes
A. The remote control is not
charged.
B. Docking station is not
connected to the toilet.
C. The remote control has locked
while a function is in process.
Recommended Action
A. No action needed.
A1. Turn the power to the toilet off
using the power button on the back
of the toilet, wait 10 seconds, turn
the power back on.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
A1. Lower the dryer air temperature
using the remote control by
selecting; [dryer] > and moving the
[temp.] scroll bar lower.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
A. There is a brief delay while the
wand fully retracts, then extends
again for the dryer cycle.
A. The bidet functions require a sensor
under the seat to be activated.
Children less than 48" (1.2 m) tall
may not activate this sensor. Flush
the toilet using the remote control.
B. Charge the remote control by
placing it on the docking station.
C1. Turn the power to the toilet off
using the power button on the back
of the toilet, wait 10 seconds, turn
the power back on.
C2. Call the Customer Care Center
using the information provided on
the back page of this manual.
Recommended Action
A. Attach the remote control to the
docking station and allow it to
charge for 30 minutes.
B. Connect the docking station to the
back panel of the toilet.
C1. Using a pen or similar item, push
the reset button on the back of the
remote control.
C2. Call the Customer Care Center
using the information provided on
the back page of this manual.
42 Kohler Co.