Troubleshooting - Greentouch 1164FM-23-202 Instrucciones De Montaje, Cuidado Y Uso

TROUBLESHOOTING

PROBLEM
Error E1 displayed on
control panel.
Error E2 displayed on
control panel.
Error E3 displayed on
control panel.
No power; logs do not
glow.
No flame effect but
logs are glowing.
Heater and blower
do not power on but
rest of functions are
working.
Power cord gets warm
to the touch.
Remote control does
not work.
Remote control signal
is weak and only
works sometimes.
Fan motor continues
to blow after unit is
powered off.
POSSIBLE CAUSE
The overheat sensor has
been engaged.
The thermostat sensor
is broken or not working
correctly.
The Heater is locked
The unit does not have
power.
The flame effect is
powered off.
The Heater is locked
Normal operation.
Weak or failing battery.
Pressing the buttons too
quickly.
Using the remote control
too far away or at an off
angle.
Normal operation.
CORRECTIVE ACTION
Unplug unit, wait 5-10 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service. Note: The other
functions will work normally. Until the problem is solved,
the error will only appear/sound when the heater button is
pressed.
Unplug unit, wait 5-10 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service. Note: The other
functions will work normally. Until the problem is solved,
the error will only appear/sound when the heater button is
pressed.
To unlock the heater, simply press and hold the POWER
button for 10 seconds. (Refer to page 7.)
Check the power cord is securely plugged into a standard
120V outlet. Then check to make sure the unit is powered
on.
Push the flame brightness button until desired level is
achieved.
To unlock the heater, simply press and hold the POWER
button for 10 seconds. (Refer to page 7.)
This is normal for a heater appliance as it requires more
current to operate. Check the connections of the appliance
cord and the outlet. Make sure the plug fits tightly into the
outlet. During use, check the plug and outlet frequently to
determine if it is HOT; if so, discontinue use of the appliance
and consult with a qualified electrician to check or change
the overheating outlet(s).
Replace with a new battery. (Refer to page 8.)
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Move closer to the insert; the remote control will only work
within a distance of 20 feet and 45 degrees to either side
from the front of the fireplace insert.
This is a standard feature; the blower runs for an additional
minute to cool off heater tubes.
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