HP ENVY 6400e Serie Guía De Referencia página 3

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions
to resolve the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
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Computer or mobile device too
far from printer
Computer connected to a
Virtual Private Network (VPN) or
remote work network
Wi-Fi turned off on computer
(computer connected by Ethernet)
Bluetooth and location services are
turned off on your mobile device
Solution
If the status light is not purple, the printer might not
be in Wi-Fi setup mode. Restart setup mode:
1. On the back of the printer, press and hold the Wi-
Fi Reset button
the button. The status light will pulse purple.
2. Wait for one minute. Close and reopen HP
Smart, and then try connecting again.
Move your computer or mobile device closer to the
printer. Your device might be out of range of the
printer's Wi-Fi signal.
Disconnect from a VPN before installing HP Smart
software. You can't install apps from the Microsoft
Store when connected to a VPN.
Connect to the VPN again after finishing printer
setup.
Note: Consider your location and the security of
the Wi-Fi network before disconnecting from a
VPN.
If your computer is connected by Ethernet, turn on
the computer's Wi-Fi while setting up the printer.
Disconnect the Ethernet cable temporarily to com-
plete setup over Wi-Fi.
If setting up with a mobile device, turn on Bluetooth
and location services. This helps the software find
your network and printer.
Note: Your location is not being determined
and no location information is being sent to HP
as part of the setup process.
for 5 seconds and then release
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