First try the solutions suggested here or visit our website at www.kitchenaid.custhelp.com.
If you experience
Unusual Noise (cont.)
Creaking/Cracking/
Grinding
Clatter
Temperature and Moisture
Temperature is too warm. The refrigerator has just been
Temperature is too cold
in the refrigerator/crisper.
Temperature is too cold
in the pantry drawer.
There is interior moisture
buildup.
NOTE: Some moisture
buildup is normal.
There is frost/ice
buildup in the freezer
compartment.
Ice and Water
The ice maker is not
producing ice or is not
producing enough ice.
TROUBLESHOOTING
Possible Causes
May be heard as ice is being ejected
from the ice maker mold.
May be heard when the ice falls into
the ice storage bin.
installed.
The controls are not set correctly for
the surrounding conditions.
The door(s) are opened often or not
closed completely. Allows warm air to
enter refrigerator.
A large load of food was recently
added.
The refrigerator air vent(s) are
blocked.
The controls are not set correctly for
the surrounding conditions.
The ice storage bin is not in the
correct position.
The control is not set correctly for the
items stored in drawer.
The room is humid.
The door(s) are opened often or not
closed completely. Allows humid air
to enter the refrigerator.
The door(s) are blocked open.
A bin or shelf is in the way.
Storing liquid in open containers
The drawer is opened often or left
open.
Poor door seal
Temperature controls are not set
correctly.
The refrigerator is not connected to
a water supply or the water supply
shut-off valve is not turned on.
There is a kink in the water source
line.
The ice maker is not turned on.
The refrigerator has just been
installed.
The refrigerator door is not closed
completely.
A large amount of ice was recently
removed.
This is normal.
This is normal.
Allow 24 hours following installation for the refrigerator to cool
completely.
Adjust the controls a setting colder. Check the temperature in
24 hours. See "Using the Controls" section.
Minimize door openings and keep doors fully closed.
Allow several hours for refrigerator to return to normal
temperature.
If the air vent located in the middle rear of the refrigerator
compartment is blocked by items placed directly in front of it, the
refrigerator will get too cold. Move items away from the air vent.
Adjust the controls a setting warmer. Check the temperature in
24 hours. See "Using the Controls" section.
See "Ice Maker and Ice Storage Bin" section.
Adjust the temperature setting. See "Using the Controls" in the
"Refrigerator Use" section.
A humid environment contributes to moisture buildup.
Minimize door openings and close doors completely.
Move food packages away from door.
Push bin or shelf back into the correct position.
This adds humidity to the refrigerator interior. Keep all containers
tightly covered.
Minimize drawer openings and close drawer completely
after use.
Ensure door seals are making full contact with the refrigerator
cabinet to allow for an adequate seal.
See "Using the Controls" section for recommended temperature
settings.
Connect refrigerator to water supply and turn water shut-off
valve fully open.
A kink in the line can reduce water flow. Straighten the water
source line.
Make sure the ice maker is ON. See "Ice Maker and Ice Storage
Bin" section.
Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
Close the door firmly. If it does not close completely, see "The
doors will not close completely" in this table.
Allow sufficient time for ice maker to produce more ice. See "Ice
Maker and Ice Storage Bin" section for ice production rates.
Solution
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