Plantronics A20 Guía Para El Usuario página 13

•a20APLABody3 12/16/01 8:58 PM
TROUBLESHOOTING
THERE SEEMS TO BE MORE THAN ONE
CONFIGURATION POSITION THAT I CAN
HEAR A DIAL TONE IN
Use the position that either sounds best to you or the person you
call. If both positions are the same then use the one you're currently
in–they are both valid.
I TRIED ALL FOUR POSITIONS ON THE
CONFIGURATION DIAL AND CANNOT
HEAR A DIAL TONE IN ANY
Check that all the cables are fully connected and in their
correct jacks.
You may have an incompatible phone. Call 1-831-458-7700 for
customer support.
I'VE TRIED ALL POSITIONS SEVERAL TIMES AND IT
USED TO WORK IN POSITION 1 BUT NOW IT
DOESN'T WORK AT ALL
Try unplugging the power cord for 2 seconds, reconnect and
try again.
EVERYTHING WORKS OK WITH THE HEADSET BUT
THE ON LINE INDICATOR DOESN'T LIGHT UP
Check that the 3.5mm stereo plug is fully inserted into the jack at
the rear of the amplifier.
CALLERS CANNOT HEAR MY VOICE
Make sure headset voice boom is positioned near your mouth.
Adjust Speak Volume (see page 9).
Adjust Configuration Setting (see page 10).
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TROUBLESHOOTING
CALLERS STILL CANNOT HEAR MY VOICE
OR MY VOICE IS TOO LOUD
Every Amplifier comes equipped with an Auto Detection feature
that enables the unit to automatically detect the type of telephone it
is connected to. Under rare circumstances, the Amplifier falsely
detects the type of telephone it is connected to (the caller may
sound too loud or not loud enough). In this situation the Speak
Volume Control does not provide the volume range to correct the
problem. This can be easily corrected by entering the "Speak
Volume Override Mode".
To enter the "Speak Volume Override Mode", hold down the
Mute and Mode Selectors simultaneously (the Speak Volume
LED will start flashing) and release them. Adjust the Volume Rocker
Switch up or down to increase or decrease the Speak Volume,
through the three modes: low, normal and high.
RESET AMPLIFIER TO FACTORY
DEFAULT SETTINGS
When the Amplifier is being used with a new phone, you may
need to reset it to the factory default settings. First depress the
Mute Bar then the Headset/Handset Selector Bar
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Mode Selector button and hold them until all the LEDs flash.
Release your hold and the Amplifier has been reset to the
factory default settings.
This method does not reset the Configuration Dial, that must
be done manually. Using a paper clip to turn the Dial will allow
you to feel when it passes through the four-detent positions.
PLANTRONICS HELP DESK
The Plantronics Help Desk is ready to assist you! Dial 1-831-458-
7700 (Prompt 1, then 2), Monday through Friday 8:00 a.m. to
5:00 p.m. Pacific Standard Time; FAX Plantronics at 1.831.425.
8654; visit our website at www.plantronics.com; or contact your
local distributor.
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