FAQ
Can the base of the jug be opened for extra cleaning?
This is possible, however it is not recommended. If the base of the jug is
opened, then the seal is weakened which may result to leakage.
We advise using the auto clean function to clean the blender. Once cleaned,
allow the jug to completely dry up before storing away for future use. We
advise storing the jug away with the lid separated as leaving the lid on will trap
moisture and will leave your jug with a slight odour of the food which you
blended.
However, If in the case there is no choice but to clean the jugs blade, then we
advise you to first purchase a silicone rubber ring for the BL1200 which is
available at www.duronic.com. Sometimes the old ring is enough to use one
more time, however if it leaks then a new silicone rubber ring will be required
to seal the base of the jug properly. In order to separate the blade, you will
need the lid of the jug, which connects to the base – once connected, rotate
anti-clockwise to unscrew the blade off the jug.
Please note: This all depends on how frequently the blender is used. E.g. If
you are a frequent user then you may need to change the parts once every
year. However, less frequent users will almost never need to do this.
Can I blend frozen fruits?
Yes, you may use frozen fruits, however it is advised that you defrost the
frozen fruits for 1-2 hours prior use.
Why is there a strange smell during blending?
This is normal and fades away with time. The unit has a powerful motor which
is brand new and factory installed. As you are the first user of the unit, you will
receive a slight odour coming from the motor. However, with regular usage the
odour will disappear.
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