Thank you for purchasing Hangzhou EZVIZ Software Co., Ltd.
("EZVIZ") products. This limited warranty ("warranty") gives you,
the original purchaser of the EZVIZ product, specific legal rights.
You may also have other legal rights that vary by state, province
or jurisdiction. This warranty applies only to the original purchaser
of the product. "Original purchaser" means any consumer having
purchased the EZVIZ product from an authorized seller. The
disclaimers, exclusions, and limitations of liability under this
warranty will not apply to the extent prohibited by applicable law. No
distributor, reseller, agent, or employee is authorized to make any
modification, extension, or addition to this warranty.
Your EZVIZ product is warranted for a period of two (2) years from
the date of purchase against defects in materials and workmanship,
or such longer period as may be required by law in the country or
state where this product is sold, when used normally in accordance
with user manual.
You can request warranty service by contacting our Customer
Service.
For any defective EZVIZ products under warranty, EZVIZ will, at its
option, (i) repair or replace your product free of charge; (ii) exchange
your product with a functional equivalent product; or (iii) refund the
original purchase price, provided you provide the original purchase
receipt or copy, a brief explanation of the defect, and return the
product in its original packaging. At EZVIZ's sole discretion, repair
or replacement may be made with a new or refurbished product
or components. This warranty does not cover the shipping cost,
insurance, or any other incidental charges incurred by you in
returning the product.
Except where prohibited by applicable law, this is your sole and
exclusive remedy for breach of this warranty. Any product that has
either been repaired or replaced under this warranty will be covered
by the terms of this warranty for the longer of ninety (90) days from
the date of delivery or the remaining original warranty period.
This warranty does not apply and is void:
• If the warranty claim is made outside the warranty period or if the
proof of purchase is not provided;
• For any malfunction, defect, or failure caused by or resulting
from the evidence of impact; mishandling; tampering; use
contrary to the applicable instruction manual; incorrect power
line voltage; accident; loss; theft; fire; flood; or other Acts of God;
shipping damage; or damage resulting from repairs performed by
unauthorized personnel;
• For any consumable par ts, such as batteries, where the
malfunction is due to the normal aging of the product;
• Cosmetic damage, including but not limited to scratches, dents,
and broken plastic on ports;
• Any software, even if packaged or sold with EZVIZ hardware;
• For any other damages free from defects in material or
workmanship;
• Routine cleaning, normal cosmetic and mechanical wear and tear.
Please do not hesitate to contact your seller or our Customer
Service, with any questions.
LIMITED WARRANTY