Realme C21 Manual De Instrucciones página 6

II: Warranty Instructions and Conditions
1. Your warranty (please refer to the Warranty Information Card) is only valid under
normal use of your device. All man-made damages and any of the following conditions
are out of free warranty, but a repair can be still implemented at your own cost:
A. The warranty period has expired;
B. Damage caused by human factors, including damages caused by usage under
improper operating environment and the failure to the user manual;
C. The customer disassembles, repairs or modi es the device without the Company's
authorization or has it repaired at a repair shop that is not included in the Company's
approved repair network;
D. Damage caused by a force majeure (such as oods, res, earthquakes and lightning);
E. The user is unable to provide the warranty card and valid proof of purchase or the
product model and barcode do not match or are altered;
F. Natural wear and tear of the product (such as casing, keypad, display screen, antenna
and other accessories);
G. Faults, damages or defects not caused by the company;
H. Barcode and warranty labels are damaged and unrecognizable.
2. Others
A. External damages(including wear, tear, and scratches) are not entitled to the
warranty service;
B. Faults caused by the Internet and wireless information service providers (operators)
are not covered by the warranty;
C. Our warranty does not cover services verbally promised by the dealer which violate
principles set forth on the warranty card. For products that meet the replacement
requirements, you can contact realme Customer Support by service.eu@realme.com.
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Upon replacement, if the device is faulty, we can replace it with a device of the same
speci cation and model; if any accessory is faulty, the faulty accessory will be
replaced. Both replacements are free of charge.
3. If any of our products is required to be xed, you can contact realme Customer Support
by visiting service.eu@realme.com.
4. All components, parts and accessories replaced during the warranty period
shall become the property of the Company.
III: Considerations for Sending the Device for Repair and Collecting It
1. When completing the realme mobile phone repair form, the customer must ll in
valid information as required (name, address, phone number and fault symptoms).
2. Before sending your device for repair, please back up all information and data you
have saved on the mobile phone (such as phone numbers, text messages and pictures)
before you delete them to prevent loss or damage during the testing and inspection
process. realme shall not under any circumstances be liable, either expressly or
impliedly, for any damages or losses of any kind whatsoever resulting from loss of,
damage to, or corruption of, content or data during repair or replacement of the
product. Please ensure the legality of the information and data you have saved. To
respect your privacy, we will not transmit, backup or examine your information and
data (unless they are necessary for us to provide you with services), and we reserve the
right to refuse to provide services for illegal content.