Contacting Technical Support - Promise Technology VessJBOD 1730 Guia De Inicio Rapido

VessJBOD 1000 Series Quick Start Guide
? – Use alone to see the list of commands. Use with a command to see a list of
options. Example: enclosure -?
Command options are NOT case-sensitive.
In the CLI screens, the SAS IN port is called CN#1 and the SAS OUT port is
called CN#2. Physical drives in the VessJBOD enclosure are called DSK01
through DSK16.

Contacting Technical Support

PROMISE Technical Support provides several support options for PROMISE
users to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware and driver version numbers
• A description of the problem or situation
• System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
PROMISE Online™ Website
E-mail Support
Phone Support:
United States
The Netherlands
Germany
Italy
Japan
Taiwan
Beijing, China
Shanghai, China
http://www.promise.com/support/
support_eng.asp
(technical documents, drivers, utilities, etc.)
e-Support On-Line
+1 408 228 1400 option 4
+31 0 40 235 2600
+49 (0) 2 31 56 76 48 - 0
+39 0 6 367 126 26
+81 03 6801 8063
+886 3 578 2395 ext. 8845
+86 10 8857 8085 or 8095
+86 21 6249 4192, 4193, or 4199
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