Troubleshooting Guide - MULTIVET Spray Commander Instructivo

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4. Keep the device clean at all times. Do not immerse it in water when cleaning. Simply
use a dry cloth to wipe away dirt.
5. Do not leave your device unattended where your dog could get a hold of it and
damage it through chewing.
6. Always make sure that the batteries you are using are still adequate to operate the
device. The device requires 6-volt alkaline batteries, easily available from Multivet.
7. Never fill the device with any other substance than the one provided by Multivet.
Using another substance, as well as opening the device, will void the manufacturer's
warranty.
8. If your dog tries to take off the device, a harness can be used instead of the collar
provided in the kit. Dog harnesses are available in all good pet shops.
9. The hypo-allergenic spray can is a pressurized container. Do not pierce it, heat it or
dispose of it in a fire as it may explode. Please read instructions on the can.
10. Do not expose the device neither to freezing temperatures nor to conditions warmer
than 113°F/45°C. Be particularly careful not to leave the device in direct sunlight,
either by a window or in a car on a summer day, etc.
11. Do not attempt to repair the device yourself. This will invalidate the warranty and
make repairing more difficult. If the device doesn't work, please contact our
Customer Service at: 450.778.0244/1.800.303.0244 / Europe: 00800-MULTIVET
(00800-68584838), or by email at info@multivet-inter.com.
The device is activated by radio signals sent by the Spray Commander remote
control. The strength of the signal may be affected by environmental conditions,
topological features and electromagnetic interference.
This being a radio frequency device, battery consumption can be elevated.

TROUBLESHOOTING GUIDE

If you have problems with your Spray Commander Remote Control System:
1. Make sure that both the device (receiver collar) and the transmitter (remote) have the
same ID number (ex. R912 ID 01 for the receiver, and T912 01 for the transmitter).
2. Place a new battery into the receiver collar. Fill the device, then turn it on.
3. Press button 1 on the remote control; the receiver collar should emit a beep.
4. Press buttons 2 and 3; the receiver collar should release a small spray (button 2),
and a large one (button 3). If nothing happens when pressing buttons 1, 2 or 3, there
may be a problem with either the transmitter or the receiver circuits.
5. If any of the 3 buttons produces a reaction in the receiver collar, then the
transmitter is working.
6. However, if no spray is released with buttons 2 and 3, but button 1 activates the
sound signal, then the batteries could be low, or the device may not be filled
properly. If all is fine in both cases, then there could be a problem with the spraying
mechanism on the receiver collar.
7. If both spray buttons work, but no sound signal can be heard when pressing button
1, then the piezo buzzer may be faulty.
8. If the device doesn't seem to hold its contents, or gas can be heard leaking from the
collar, please contact our Customer Service.
If you experience any of the above mentioned problems, please contact our
Customer Service at: 450.778.0244/1.800.303.0244 / Europe: 00800-MULTIVET
(00800-68584838), or by email at: info@multivet-inter.com.
(Black plate)