COOLING/ICE & WATER
Problem
Food is freezing
in the refrigerator
compartment.
Frost or ice crystals
form on frozen food
(outside of package).
Refrigerator or
Freezer section is too
cold.
Frost or ice crystals
on frozen food
(inside of sealed
package).
Icemaker is not
making enough ice.
TROUBLESHOOTING GUIDE
Possible Causes
Food with high water content was
placed near an air vent.
Refrigerator temperature control is set
incorrectly.
Refrigerator is installed in a cold
location.
Door is opened frequently or for long
periods of time.
Door is not closing properly.
Incorrect temperature control settings. If the temperature is too cold, adjust the control one
Condensation from food with a high
water content has frozen inside of the
food package.
Food has been left in the freezer for a
long period of time.
Demand exceeds ice storage
capacity.
House water supply is not connected,
valve is not turned on fully, or valve is
clogged.
Low house water supply pressure.
Reverse Osmosis filtration system is
used.
Tubing connecting refrigerator to
house supply valve is kinked.
Rearrange items with high water content away from air
vents.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be operated in
temperature below 55°F (13°C).
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost and
condensation. To lessen the effect, reduce the frequency
and duration of door openings.
Refer to the Doors will not close correctly or pop open
section in the Troubleshooting section.
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
This is normal for food items with a high water content.
Do not store food items with high water content in the
freezer for a long period of time.
The ice maker will produce approximately 60 to 100
cubes in a 24 hour period.
Connect the refrigerator to a cold water supply with
adequate pressure and turn the water shutoff valve fully
open.
If the problem persists, it may be necessary to contact a
plumber.
NOTE: The water pressure must be from 30 to 125 psi
or 207-862 kPa or 2.1-8.8 kgf/cm ² . If the refrigerator
is installed in an area with low water pressure below
30 psi, you can install a booster pump to compensate
for the low pressure.
If the problem persists, it may be necessary to contact a
plumber or install a booster pump to compensate for the
low pressure.
Reverse osmosis filtration systems can reduce the water
pressure below the minimum amount and result in
icemaker issues. (Refer to Water Pressure section.)
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced water
flow. Straighten or repair the water supply line and
arrange it to prevent future kinks.
31
Solutions