Roborock H7M1A Manual página 27

Troubleshooting
Other errors
Error
The Screen is not switching on
Electric brush not rotating
Carpet Boost switches
activates on hard floors
Suction is weak
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com
Solution
• Possible insufficient power. Try again after recharging. If the product is to be left unused
for a prolonged period of time, fully charge it before storing it and charge to full at least
every 3 months.
• If the screen does not turn on after charging, contact customer support.
• The brush motor may have overheated. Let it cool before use.
• The electric brush contact point may be dirty. Wipe it with a soft, dry cloth and retry.
• Debris may be trapped in the brush. Clear it and check that it can rotate smoothly
then try again.
• The Dustbin is full, and/or the filters are blocked. Empty the Dustbin and clean the filters
then retry.
• The accessory may be clogged. Clean the accessory, removing any obstructions, then retry.
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