HP LaserJet MFP M139e Serie Guía De Referencia página 3

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
Computer or mobile device too far from printer
Computer connected to a Virtual Private
Network (VPN) or remote work network
Wi-Fi turned off on computer (computer
connected by Ethernet)
Bluetooth and location services are turned off
on your mobile device
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Solution
If the Wireless light is not blinking blue, the
printer might not be in Wi-Fi setup mode.
Restart setup mode:
1. Press and hold
The Wi-Fi light will blink blue.
2. Wait for the printer to restart.
3. Open the HP Smart app and add the
printer. If needed, swipe right/left on the
top of the home screen to find the Add
Printer option.
Note: Only 2.4 GHz connection supported.
Move your computer or mobile device closer to
the printer. Your device might be out of range of
the printer's Wi-Fi signal.
Disconnect from a VPN before installing HP
Smart software. You can't install apps from
the Microsoft Store when connected to a VPN.
Connect to the VPN again after finishing printer
setup.
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
If your computer is connected by Ethernet,
turn on the computer's Wi-Fi while setting
up the printer. Disconnect the Ethernet cable
temporarily to complete setup over Wi-Fi.
If setting up with a mobile device, turn on
Bluetooth and location services. This helps the
software find your network and printer.
Note: Your location is not being determined and no
location information is being sent to HP as part of the
setup process.
and for 5 seconds.
hp.com/plus-support
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