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Q: Why the machine rotates back for a while before finishing the whole rotation?
A: In order to save sand and increase the capacity of the collection bin.
Q: Why the poop can't be cleaned to the garbage box?
A: The door may be blocked by cat litter or garbage bag, or garbage too large to pass through;
Please check whether the garbage entrance can be fully opened and closed smoothly (it is
recommended to check every time after installing new bag). Large garbage can be handled
manually to make it smaller first.
Q: What kind of cat litter sand should I use?
A: Mixed sand and tofu sand are preferred; Bentonite sand and mineral sand are okay, may
affecting the delay time of "Full" prompt due to their weight density and liquidity.
Q: Why is there some sand left in the bin after I used the "Replace Litter" function?
A: Maybe there is not enough space in garbage bag, please replace the bag then "Replace
Litter" again.
Q: Why is the sand leaking out from the mouth of the garbage box when replacing garbage
bag?
A: Please press the "Remove Odor" for 2 seconds, then the litter bin will rotate 90°
counterclockwise to ensure that the mouth of the bag is upward when replacing.
Q: Why is the weight data incorrect?
A: Please press the "Clean" for 2 seconds, the sand will be smoothed, and the weight will be
calibrated immediately. Also please check whether the machine is placed on a flat and firm
ground. Cats that do not fully enter the bin or stay in the bin for too short may also result in
inaccurate weighing. If a cat enters the bin while working, it will also get an inaccurate weight.
Q: Why the machine didn't stop working while cat enters in?
A: The machine won't stop when performing sand leveling and weight calibrating. However,
the safe structure of the product, together with the rotation Angle of the action (±45°) is no
danger for the cat to enter in when working.
If the device still does not operate normally after the above troubleshooting, please stop
using the product and contact PETLUX.
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