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15. Troubleshooting
First of all, make sure that the Receiver and the Remote Control
are paired (see pairing check).
The receiver does not work:
- No power supply to the receiver: check the switch or fuse in
the power supply circuit.
- Check the batteries of the thermostat to which it is connected.
- Another emitter may cause an inference that prevents the
connection between thermostat and receiver from working
properly. Radio transmission does not work properly:
1 - The receiver is not picking up the code sent by the emitter.
- Replace the transmitter batteries (refer to their instruction
manual).
- Delete the stored code, refer to section "Resetting the relay"
(see page 3).
- Pair the transmitter with a receiver again, refer to section
"Pairing" (see page 2).
2 - No pairing between receiver and thermostat or remote
control.
- Delete the stored code, refer to section "Resetting the relay"
(see page 3).
3 - Pair the transmitter with a receiver again, refer to section
"Pairing" (see page 2).
- Radio wave interference affects the receiver or remote control
(e.g. from radio amateurs, a TV screen, etc.): - Move the emitter
away from the affected area.
- Try to move the receiver or the source of the interference
away. Lost connection between receiver and thermostat or
remote control: - After more than 3 hours, the RED light starts
flashing continuously and the next cycle begins - the contact
switches to ON status (i.e. closed between terminals 2 and
3) for 1 minute and then switches to OFF status (i.e. closed
between terminals 1 and 2) for 9 minutes.
Then the protection mode is enabled, the red light flashes once
every 2 seconds.
- Delete the stored code, refer to section "Resetting the relay"
(see page 3).
- Pair the transmitter with a receiver again, refer to section
"Pairing" (see page 2). The receiver is out of the emitter range.
- Move the transmitter closer to the receiver, for optimal
operation the receiver must be positioned in the centre of the
house, flat or area to be covered.
If the problem persists, contact Technical Service.
- 36 -
Code 1910000000358 - nv02
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