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TROUBLESHOOTING
Condition
Pump will not start or run.
Pump will not shut off or
runs too long before water
is pumped.
Pump operates but
delivers little or no water.
If this checklist does not solve the problem, contact the Technical Service Department at
1-800-742-5044. Do not attempt to service or otherwise disassemble pump. Care of finish: Soap and
water is all that is recommended for cleaning the outside of the tank. Other cleaning products may
cause discoloration and scratching.
Possible Cause
Low voltage, open circuit,
failed capacitor
Impeller bound and cutter
bound.
Motor or wiring shorted.
Debris on float switch.
Debris under float.
Faulty float switch.
Pump is air locked.
Waste material has
accumulated blocking flow of
material to pump intake.
Debris around intake.
Blockage in discharge pipe.
Low or incorrect voltage.
Damaged Impeller.
Incorrect float adjustment.
Pump is air locked.
Vertical lift too high.
Have a qualified electrician check fuse and
circuit.
Contact the Technical Service
Department.
Remove debris
Remove debris from around float.
Contact the Technical Service
Department.
Make sure vent hole in discharge pipe is
clear.
Hold flush handle down on toilet for 15
seconds. If unit will not clear, unplug
and wait 30 minutes. Plug unit back in
and repeat. If unit still will not turn off, it
will need to be opened and the debris
removed.
Clean area around intake.
Remove pipe and flush out debris.
Have a qualified electrician check house
wiring.
Contact the Technical Service
Department.
Contact the Technical Service
Department.
Make sure vent hole in discharge pipe is
clear.
Change discharge piping or contact the
Technical Service Department.
23
Remedy
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