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Idiomas disponibles
TROUBLESHOOTING
PROBLEM
Error E1 displayed on
control panel.
Error E2 displayed on
control panel.
Error E3 displayed on
control panel.
No power.
No flame effect but the
unit is powered on.
Heater and blower
do not power on but
rest of functions are
working.
Power cord gets warm
to the touch.
Remote control does
not work.
Remote control signal
is weak and only work
sometimes.
Fan motor continues
to blow after the unit is
powered off.
POSSIBLE CAUSE
The overheat sensor has
been engaged.
The thermostat sensor
is broken or not working
correctly.
Heater override function is
engaged.
The unit does not have
power.
The flame effect is
powered off.
USB cable.
Heater setting.
Normal operation.
Weak or failing battery.
Pressing the buttons too
quickly.
Using the remote control
too far away or at an off
angle.
Normal operation.
CORRECTIVE ACTION
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note: The other functions will work normally excluding the
heater.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note: The other functions will work normally excluding the
heater.
See page 18 Heater Override Section for more details.
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the unit is
powered on.
Push the flame brightness button until desired level is
achieved.
Connect the USB cable into the USB port behind the
Fireplace Grate.
Set the heater to "HI" (High) to have the heater run
continually.
This is normal for a heater appliance as it requires more
current to operate. Check the connections of the appliance
cord and the outlet. Make sure the plug fits tightly into the
outlet. During use, check the plug and outlet frequently to
determine if it is HOT; if so, discontinue use of the appliance
and consult with a qualified technician to check or change
the overheating outlet(s).
Replace with 1 CR-2025 battery (See page 19 for more
information).
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Move closer to the insert; the remote control will only work
within a distance of 20 feet and 45 degrees to either side
from the front of the fireplace insert.
This is a standard feature; the blower runs for an additional
time to cool off the heater tubes.
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