Troubleshooting
Q:
Unable to trigger the alarm signal when you try to add T10 to Internet Alarm Hub.
A:
Touch the Adjustment Pin and at least one Fixed Pin of T10 at the same time with your
wet hands or other conductive objects.
The distance between T10 and Internet Alarm Hub should be less than 50 cm.
Q:
Unable to add T10 to Internet Alarm Hub by scanning its QR code.
A:
When you use EZVIZ app to add T10 to Internet Alarm Hub, make sure your Internet Alarm
Hub is working properly.
Q:
In EZVIZ app, the detector is offline.
A:
Take T10 close to Internet Alarm Hub (within 50 cm) and manually trigger the T10 alarm.
• If the connected Internet Alarm Hub alarms, the connection is normal. Please place
T10 as close to Internet Alarm Hub as possible to make sure the connection not
interrupted.
• If not, the battery has run out. Please change the battery.
For more information, please visit www.ezvizlife.com.
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