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Idiomas disponibles
AFTER-SALES
I.
Wear and tear
The different heavy wear items are standard items. Always replace worn parts and/or parts with identical
components for sales in the trade or with your dealer.
II. Solving basic issues
Do not attempt to access or repair an electrical component yourself. Contact the specialist closest to you
for an appointment with a qualified person.
The information below is for explanatory purposes and is not intended to assist the user in repairs. Any
such resolution procedure must be performed by a qualified professional, aware of safety issues and
familiar with electrical maintenance.
Description of the problem
After switching the battery on, the
engine doesn't assist the pedalling.
Battery autonomy is shorter
(note: battery performance is directly
influenced by user weight, baggage,
wind force, type of road, constant
braking).
After connecting the charger, the
charging LEDs do not light up.
Possible causes
1) the engine cable (waterproof
connection seal) is loose
2) the brake lever is not properly
returned to normal position, which
forces the switch off
3) the fuse of the battery is blown
4) The speed sensor is too far from
the magnetic disk on the B.B. Axis
5) the connection between the
sensor and the controller is not
established or has a faulty contact.
1) insufficient charge time
2) the ambient temperature is too
low and influences the functioning of
the battery
3) Frequent coasting or headwinds as
well as poor roads
4) the tyre pressure is not high
enough (inflate them)
5) frequent stops and restarts
6) The battery has been stored
without recharging for a long time.
1) problem with the electrical outlet
2) faulty contact between the charger
input socket and the electrical outlet
3) the temperature is too low
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Resolution
Firstly, check that the battery is
charged. If not, charge it. If not,
charge it.
1) Check that the connection is well
established, without any give
2) replace the brake lever in its
normal position carefully without
braking
3) open the top of the battery pack
and check the condition of the fuse. If
it is blown, contact your retailer or
licensed
professional
replacement
4) adjust the distance between the
sensor and the magnetic tape so that
it is not larger than 3 mm
5) Make sure the controller and
sensor are connected properly.
1) Please charge the battery following
the instructions (chapter 7.3)
2) In winter or at temperatures below
0°C, your battery must be kept
indoors
3) this is a normal cause and the
problem will be solved with improved
conditions
4) inflate the tires to a pressure of 3.1
bar
5) the problem will be solved with the
improvement of the usage conditions
6) regularly recharge the battery in
accordance with the instruction
manual. If this does not solve the
problem, contact your dealer or a
qualified professional.
1) check and repair the electrical
outlet
2) check and fully insert the socket
3) charge indoors
If the previous solutions don't work
contact your dealer or a qualified
professional.
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