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Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
My new oven doesn't
cook like my old one. Is
something wrong with the
temperature settings?
Food does not bake
properly
Food does not broil
properly
Oven does not work or
appears not to work
"Crackling" or "popping"
sound
Why is my range making
a "clicking" noise when
using my oven?
Clock and timer do not
work
Oven light does not work
Oven is noisy when shut
off after using steam
Oven will not add 5 minute
steam
Excessive smoking during
broiling
Oven not clean after a
clean cycle
49-2000695 Rev. 0
Possible Cause
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not level.
Incorrect cookware or cookware of improper
size being used.
Ingredient substitution
Oven controls improperly set.
Improper rack position being used.
Food being cooked in a hot pan.
Cookware not suited for broiling.
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
In some areas the power (voltage) may be low. Preheat the broil element for 10 minutes.
A fuse in your home may be blown or the
circuit breaker tripped.
Oven controls improperly set.
This is the sound of the metal heating and
cooling during both the cooking and cleaning
functions.
Your range has been designed to maintain a
tighter control over your oven's temperature.
You may hear your oven's heating elements
"click" on and off more frequently than in older
ovens to achieve better results during baking,
broiling, convection, and self-clean cycles.
A fuse in your home may be blown or the
circuit breaker tripped.
Light bulb is broken or defective.
Pad operating light is broken.
Discharge cycle runs two pumps to remove
water from the steam system.
The temperature is too low to set a add 5
minute steam
Oven is in a steam mode.
Food too close to burner element.
Oven controls improperly set.
Oven was heavily soiled.
What To Do
For the first few uses, follow your recipe times
and temperatures carefully.
See the Cooking Modes section.
See the Cooking Modes section
See the Cookware section.
Substituting ingredients can change the recipe
outcome.
Make sure you select the appropriate broil
temperature.
See the Cooking Modes section
Make sure cookware is cool
If using aluminum foil conform to pan slits.
Replace the fuse or reset the circuit breaker.
This is normal.
This is normal.
Replace the fuse or reset the circuit breaker.
Call for service.
Call for service.
This is normal.
Allow the oven to preheat hotter and reset the
controls.
Set a different cooking mode. 5 minute steam
can only be set with traditional cooking modes.
Lower the rack position of the food.
See the Cleaning the Oven section.
Clean up heavy spillovers before starting the
clean cycle. Heavily soiled ovens may need to
steam-clean again.
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