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Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Oven will not start
Control panel lighted, yet
oven will not start
CONTROL LOCKED
appears on display
OVEN TOO HOT FOR
SENSOR COOKING--
-USING ALTERNATE
METHOD appears on
display
Floor of the oven is warm
even when the oven has
not been used
You hear an unusual low-
tone beep
Oven emits a smoky odor
and gray smoke after
using the Bake feature
Food browns on top
much faster than on the
bottom
Oven temperature
fluctuates during cooking
28
Possible Cause
A fuse in your home may be
blown or the circuit breaker
tripped.
Power surge.
Plug not fully inserted into wall
outlet.
Door not securely closed.
Door not securely closed.
Start/Pause button not pressed
after entering cooking selection.
Another selection entered
already in oven and Cancel/Off
button not pressed to cancel it.
Cooking time not entered after
pressing Cook Time.
Cancel/Off was
pressedaccidentally.
Food weight not entered after
selecting Auto Defrost or Fast
Defrost.
Food type not entered after
pressing Auto Cook.
The control has been locked.
One of the sensor cooking
buttons was pressed when the
temperature inside the oven was
greater than 200°F.
The cooktop light is located
below the oven floor. When light
is on, the heat it produces may
make the oven floor get warm.
You have tried to change the
power level when it is not
allowed.
Oils on the stainless steel cavity
are burning off after using the
Bake feature the first few times.
Rack has been placed in the
"high" position.
The cooking element cycles on
and off to maintain the oven
temperature at the desired
setting.
What To Do
Replace fuse or reset circuit breaker.
Unplug the microwave oven, then plug it back
in.
Make sure the 3-prong plug on the oven is
fully inserted into wall outlet.
Open the door and close securely.
Open the door and close securely.
Press Start/Pause.
Press Cancel/Off
Make sure you have entered cooking time
after pressing Cook Time.
Reset cooking program and press Start/
Pause.
Make sure you have entered food weight after
selecting Auto Defrost or Fast Defrost.
Make sure you have entered a food type.
Press and hold Mute On/Off for about 3
seconds to unlock the control.
These features will not operate when the oven
is hot. The oven will automatically change
to cook by time (follow the directions in the
display) or once the oven is cool enough, the
sensor features will function normally.
This is normal.
Many of the oven's features are preset and
cannot be changed.
This is normal.
Always use the rack in its "low" position.
This is normal.
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