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Troubleshooting
EN
Problem
No heat
Low heat.
Excessive flare-ups/
uneven heat.
Circuit breaker trips or
fuse blows.
www.napoleon.com
Possible Causes
Thermostat turned off.
No power.
Faulty thermostat or grill plate.
Improper preheating
Excessive buildup in base of grill.
Excessive fat in meat.
Excessive cooking temperature.
Grease buildup.
Power surge
Another appliance plugged into
same circuit as grill.
Moisture or water in thermostat
or electrical connections.
Solution
Turn thermostat to maximum setting.
Ensure thermostat is fully seated in grill
plate and properly plugged into outlet.
Try another outlet.
Check for tripped circuit breaker. Reset.
Turn thermostat to maximum setting.
Pre-heat grill with lid closed for 15-20
minutes.
Replace thermostat or grill plate.
Preheat 15-20 minutes. Increase
thermostat setting.
Clean out excessive debris in base.
Trim fat from meat before grilling.
Adjust temperature as needed.
Clean grill.
Turn controller to OFF position before
plugging into electrical outlet.
Do not use other electrical appliances on
same circuit.
Keep thermostat and electrical components
dry.
N415-0478 MAY 14.20
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