TROUBLESHOOTING
Symptom
Remedy
Sound cannot be heard.
• Adjust the volume to the optimum level.
• Check the cords and connections.
"PROTECT" appears and no
Check to be sure the terminals of the speaker wires are
operations can be done.
insulated properly, then reset the unit. If this does not
solve the problem, consult your nearest service center.
• Sound cannot be heard.
Clean the connectors. ( 2)
• The unit does not turn on.
• Information shown on the
display is incorrect.
The unit does not work at
Reset the unit. ( 3)
all.
• Radio reception is poor.
• Connect the antenna firmly.
• Static noise while listening
• Pull the antenna out all the way.
to the radio.
"NA FILE" appears.
Make sure the media contains supported audio files.
( 11)
"READ ERROR" appears.
Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
"NO DEVICE" appears.
Connect a USB device, and change the source to USB again.
"COPY PRO" appears.
A copy-protected file is played.
"NA DEVICE" appears.
Connect a supported USB device, and check the
connections.
"NO MUSIC" appears.
Connect a USB device that contains playable audio files.
"iPod ERROR" appears.
• Reconnect the iPod.
• Reset the iPod.
"READING" keeps flashing.
Do not use too many hierarchical levels or folders.
Elapsed playing time is not
This is caused by how the tracks are recorded.
correct.
Correct characters are not
This unit can only display uppercase letters, numbers, and
displayed (e.g. album
a limited number of symbols.
name).
12
Symptom
Remedy
"ADD ERROR"
New station creation is unsuccessful.
"SEARCH ERROR"
"CHECK DEVICE"
Check the Pandora application on your device.
"NO SKIPS"
The skip limit has been reached.
"NO STATIONS"
No stations are found.
"STATION LIMIT"
The number of registered stations has reached its limit. Retry
after deleting unnecessary stations from your device.
"UPGRADE APP"
Make sure you have installed the latest version of the Pandora
application on your device.
"CONNECT ERROR"
Communication is unstable.
"RATING ERROR"
Registration of thumbs up/thumbs down has failed.
"LICENSE ERROR"
You try to access from a country which Pandora is not deliverable.
Station cannot be
If "Explicit Content" in [Account Settings] is checked in the web
selected.
version of iHeartRADIO, custom stations become unavailable.
"CANNOT CREATE"
Custom station name creation is unsuccessful.
"CANNOT SAVE"
Addition to the favorite category failed.
"DISCONNECTED"
Check the connection to the device.
"NO SKIPS"
The skip limit has been reached. Retry later.
"NO STATIONS"
No stations are found.
"NOT CONNECTED"
Link to the application is impossible.
"IHEARTLINK UP"
Make sure you have installed the latest version of the iHeart Link
for KENWOOD application on your device.
"PLEASE LOGIN"
You haven't log in. Log in again.
"STATION NOT
Broadcast from the station is over.
AVAILABLE"
"STATION NOT
No station is selected.
SELECTED"
"STREAM ERROR"
Broadcast data is interrupted.
"THUMB FAILED"
Registration of Thumbs Up/Down has failed.
"TIMED OUT"
The request has resulted in time-out.