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Problem
The spin basket or
drain/supply hose is
frozen.
Water drains out
immediately.
Stains on clothes.
Has odors.
Thumping sound
If a problem persists, contact a local Samsung service center.
• Use warm water to help loosen the water supply hoses
and drain hose, and then disconnect them. Soak them in
warm water.
• Fill the spin basket with warm water, and then wait for
about 10 minutes.
• Put a hot towel on the drain hose connector.
• Reconnect the water supply hoses and drain hose, and
then check if water is supplied properly.
• Make sure the drain hose is not clogged, and is hung over
the drain hose hook. Fill the spin basket halfway with
water, and try spinning again.
• Lift the end of the drain hose to prevent water from
draining. Fill the spin basket halfway with water, and then
run the Spin cycle after releasing the drain hose.
• Make sure the drain hose is installed correctly. See pages 22
and 23. Adjust the position of the drain hose as instructed.
• Select an appropriate cycle for the laundry. Use the HEAVY
DUTY cycle for stained clothes.
• Apply a recommended amount of detergent as instructed
by the detergent manufacturer.
• Clean the magic filter (if it comes with your washer) on a
regular basis.
• Excessive suds collect in recesses and can cause foul odors.
• Run a SELF CLEAN cycle to sanitize periodically.
• Dry the washing machine interior after a cycle has
finished.
• Heavy wash loads may cause a thumping sound, and it is
normal.
• If the thumping sound continues, the washer may be out of
balance. Stop the washer and redistribute the load in the
washer.
Action
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