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TROUBLESHOOTING
TROUBLESHOOTING
NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the wash-
er is operating. They are normal.
CLICKING:
Lid lock relay when the lid locks and unlocks.
SPRAYING OR HISSING:
Water spraying or circulating during the cycle.
HUMMING OR GURGLING:
Drain pump is pumping water from the washer at
times during a cycle.
BEFORE CALLING FOR SERVICE
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose prob-
lems at an early stage. If your washer does not function properly or does not function at all, check the fol-
lowing before you call for service:
Problem
Rattling and clanking
noise
Thumping sound
Vibrating noise
Water leaking
Possible Cause
Foreign objects, such as keys,
coins, or safety pins may be in tub .
Heavy wash loads may produce a
thumping sound.
Wash load may be out of balance. Pause the cycle and redistribute the load after the lid
Packaging materials were not re-
moved.
Wash load may be unevenly dis-
tributed in the tub.
Not all leveling feet are resting
firmly and evenly on the floor.
Floor not rigid enough.
Inlet hose connection is loose at
faucet or washer.
House drain pipes are clogged.
Drain hose has come out of drain
or is not inserted far enough.
A large item such as a pillow or
blanket is above the top of the tub.
WATER SLOSHING SOUND:
A liquid in the balance ring around the wash basket
helps the basket spin smoothly.
SOUND OF WATER BEING ADDED AFTER THE
WASHER HAS ALREADY BEEN IN OPERATION
y The washer adapts to the load size and type to
add more water to the cycle as needed.
y The wash load may be unbalanced. If the washer
senses that the load is unbalanced, it will stop and
refill to redistribute the load.
y The washer may be diluting laundry additives to
add to the wash load.
Solutions
Stop washer, check tub for foreign objects. If noise
continues after washer is restarted, call for service.
This is normal. If sound continues, washer is probably
out of balance. Stop and redistribute wash load.
unlocks.
See the Unpacking and Removing Shipping Material
section in the installation requirements section.
Pause the cycle and redistribute the load after the lid
unlocks.
See Leveling the Washer in the Installation Instructions
section.
Make sure that the floor is solid and does not flex. See
Flooring in the Installation Requirements section.
Check hoses for leaks, cracks and splits.
Check and tighten hose connections.
The washer pumps out water very rapidly. Check for
water backing up out of the drain pipe during drain. If
water is seen coming out of the drain, check for proper
drain hose installation and check for restrictions in the
drain. Contact a plumber to repair drain pipe.
Tie drain hose to inlet hose or standpipe to prevent it
from coming out during drain. For smaller drain pipes,
insert the drain hose into the pipe as far as the drain
hose flange. For larger drain pipes, insert the drain
hose into the pipe 1-2 inches past the flange.
Use the BULKY/BEDDING cycle for large or bulky
items. Use extra care and never wash more than half a
load of items that float, such as pillows.
Stop the washer and check the load. Make sure the
load does not crest above the top edge of the tub.
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