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Troubleshooting
Symptom
Remedy
Sound is being
• Reduce the distance between the unit and the Bluetooth
interrupted or skipped
audio player.
during playback of a
• Turn off, then turn on the unit and try to connect again.
Bluetooth audio player.
• Other Bluetooth devices might be trying to connect to the
unit.
The connected Bluetooth
• Check whether the connected Bluetooth audio player
audio player cannot be
supports Audio/Video Remote Control Profile (AVRCP).
controlled.
(Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
"PLEASE WAIT"
The unit is preparing to use the Bluetooth function. If the
message does not disappear, turn off and turn on the unit,
then connect the device again.
"NOT SUPPORT"
The connected phone does not support Voice Recognition
feature or phonebook transfer.
"NO ENTRY"
There is no registered device connected/found via Bluetooth.
"ERROR"
Try the operation again. If "ERROR" appears again, check if
the device supports the function you have tried.
"NO INFO"/"NO DATA"
Bluetooth device cannot get the contact information.
"H/W ERROR"
Reset the unit and try the operation again. If "H/W ERROR"
appears again, consult your nearest service center.
"SWITCHING NG"
The connected phones might not support phone switching
feature.
The Bluetooth connection
Delete the unused registered Bluetooth device from the unit.
between the Bluetooth
(Page 19)
device and the unit is
unstable.
Symptom
Remedy
No response from Alexa
Amazon cloud was unable to analyze the voice input.
after the voice input.
Wrong response from
Alexa misunderstood what was said or did not catch
Alexa.
the entire request or sentence spoken. Please try again.
(Page 22)
"DISCONNECTED"
Be sure to connect your smartphone to the unit via
Bluetooth. (Page 15)
Not able to connect or
• Be sure the audio device is connected via Bluetooth. Select
reconnect to Alexa mobile
the audio device from [AUDIO SELECT] in [BT MODE].
application.
(Page 19)
• Perform the one-time setup process again. See "Setup for
the first time" on page 21.
• Turn off, then turn on the unit and try to connect again.
• For iOS device, make sure ALEXA source or iPod BT source
is selected.
Not able to exit from
It may take some time for the unit to exit the "TALKING"
"TALKING" screen after
screen. Press
ending the call.
control screen.
Not able to go to
• Disconnect and connect the Bluetooth connection again.
"LISTENING" screen after
(Page 15)
activated Alexa.
• Disconnect and connect the Alexa connection again.
(Page 21)
• Turn off the unit for about 10 seconds, then turn on the unit
and try again.
If you still have troubles, reset the unit. (Page 4)
to return to the previous source
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