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HELPFUL HINTS - PROBLEMS/SOLUTIONS
BEFORE REQUESTING SERVICE CHECK THE FOLLOWING CHART.
Problem:
TV turns off automatically.
No picture, poor picture.
Black box on screen.
Poor color or no color.
Blue Screen with Video
displayed.
No sound, poor sound.
No TV stereo sound.
No TV SAP sound.
No Cable channels
above number 13.
No UHF channels,
VHF OK.
Cannot select or scan
some channels.
No Captioning.
Menu System words seem
misspelled.
Remote Control will
not work.
Cabinet makes popping
sound.
Check these Conditions:
Check signal (Cable/Ant.) connection.
Power surge protection feature.
Check antenna connections.
May be station trouble.
Brightness or Contrast misadjusted.
Possible interference from household
appliance.
Caption Text Mode without display
information.
Check if program is in color.
Check antenna connections.
Color or Tint misadjusted.
May be station trouble.
Check Audio/Video connections.
Check external equipment.
May be station trouble.
May be MUTE function.
Check Audio/ Video connections.
Check if station is broadcasting a true
MTS stereo signal.
Check if station is broadcasting a SAP
signal.
Cable Channel Indicator C should
appear next to channel number.
Cable Channel Indicator C should not
appear next to channel number.
Channel may be removed from
memory.
Check antenna connections.
V-Guide is set to block programming.
(See pages 12 and 13.)
Check if station is broadcasting a
Closed-Caption signal.
Check Caption Channel.
Maybe a foreign language is
selected.
Check batteries.
Check if TV set is plugged in.
This is a normal condition during warm-up and cool
down of the plastic cabinet parts.
Try these Solutions:
Press POWER key.
Sleep Timer may have been set.
Unplug TV momentarily.
Adjust antenna.
Try a different channel.
Press RESET key.
Press RESET key.
Switch OFF Captions (see page 10).
Try a different channel.
Adjust antenna.
Press RESET key.
Press VIDEO MODE key.
Switch on external equipment.
Try a different channel.
Adjust Volume.
Select Stereo from Audio on-screen
menu.
Select SAP from Audio on-screen
menu.
Select Cable from Antenna on-screen
menu; then start CH. (channel) Search
using Menu.
Select VHF/UHF from Antenna on-
screen menu; then start CH. (channel)
Search using menu.
Select CH. Scan Memory and manually
add channels or start channel search.
Press RESET key to clear setting.
Set V-Guide to OFF or press the
RESET key.
Select Caption1 or Caption2
(see page 10).
Reselect your menu language choice
using the on-screen menu.
Replace batteries.
Aim remote control at front of TV.
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