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42 TROUBLESHOOTING
Operation
Problem
Water leaking
Water leaks every load
Washer will not drain
water
Excessive sudsing
Washer will not turn on
Possible Cause
Inlet hose connection is loose at
faucet or washer.
House drain pipes are clogged.
Drain hose has come out of drain
or is not inserted far enough.
A large item such as a pillow or
blanket is above the top of the
drum.
Oversudsing of detergent.
Hoses not installed correctly.
Kinked drain hose.
Drain located unproperly.
Too much detergent or incorrect
detergent.
Power cord is not properly
plugged in.
House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
Solutions
• Check hoses for leaks, cracks and splits.
• Check and tighten hose connections.
• The washer pumps out water very rapidly.
Check for water backing up out of the drain
pipe during drain. If water is seen coming
out of the drain, check for proper drain hose
installation and check for restrictions in the
drain. Contact a plumber to repair drain pipe.
• Tie drain hose to inlet hose or standpipe to
prevent it from coming out during drain. For
smaller drain pipes, insert the drain hose into
the pipe as far as the drain hose flange. For
larger drain pipes, insert the drain hose into
the pipe 1-2 inches past the flange.
• Use the Bedding cycle for large or bulky
items. Use extra care and never wash more
than half a load of items that float, such as
pillows.
• Stop the washer and check the load. Make
sure the load does not crest above the top
edge of the drum.
• Oversudsing may create leaks, and may be
caused by the type and amount of detergent
used. High-Efficiency detergent is the
only detergent recommended. The normal
amount of detergent to use is 1/4 to 1/2 of
the maximum amount recommended by the
detergent manufacturer.
• See Connecting the Water Lines to reinstall
hoses. Replace damaged hoses.
• Ensure that the drain hose is not kinked.
• Make sure that the drain hose is no more
than 5 ft. (1.5 m) away from the washer.
• HE detergents are formulated specifically for
High-Efficiency washers and contain suds-
reducing agents. Only use detergent with the
High-Efficiency (HE) logo.
• Make sure that the plug is plugged securely
into a grounded, 3-prong, 120 VAC, 60 Hz
outlet.
• Reset circuit breaker or replace fuse. Do
not increase fuse capacity. If the problem
is a circuit overload, have it corrected by a
qualified electrician.
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