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BRUSH BAR – CLEARING OBSTRUCTIONS
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If your brush bar is obstructed, it may shut 'OFF'. If this happens, you will need
to remove the blockage.
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Switch 'OFF' and unplug before proceeding. Failure to do so could result in
personal injury.
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Beware of sharp objects when clearing obstructions.
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If you still cannot clear the obstruction, please follow the instructions below to
remove the base plate. This gives more access to the obstruction. Alternatively,
contact a Dyson expert on the Dyson Helpline or visit the website. Clearing
brush bar obstructions is not covered by your warranty.
BASE PLATE – DISASSEMBLY/REASSEMBLY
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Switch 'OFF' and unplug before proceeding. Failure to do so could result in
personal injury.
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Lay the machine on its front.
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Detach the red 'C' clip which is on the connection between the cleaner head
and the machine. It is quite firm, but do not pull it off roughly. Use a constant,
firm pressure.
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Pull the cleaner head away from the machine. Use a constant, firm pressure.
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At each end of the cleaner head there are 2 levers:
– swing them out at right angles
– hinge the base plate open.
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Beware of sharp objects when clearing obstructions.
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To refit the base plate, hinge it closed.
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To secure the base plate push both levers back into position so they are flush
with the surface of the cleaner head.
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Refit the red 'C' clip onto the cleaner head. The flatter edge of the clip fits
against the cleaner head. It is easier to slide one lug into its slot before the other.
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Lay the machine on its back.
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Attach the cleaner head by sliding it on to the connections on the lower front
part of the ball. Ensure the electrical plug on the cleaner head fits into the twin -
block connection on the body of the machine, which is directly above the airway.
Push firmly: the cleaner head will click into place.
BRUSH BAR – TROUBLESHOOTING
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If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website.
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To view a short online video visit:
– www.dyson.com/up14brushbarmaintenance
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE
If you have a question about your Dyson machine, call the Dyson Helpline with
your serial number and details of where and when you bought the machine.
Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your Dyson machine needs service, call the Dyson Helpline so we can discuss
the available options. If your Dyson machine is under warranty, and it is a
covered repair, it will be repaired at no cost.
Your serial number can be found on your rating plate which is behind the
clear bin.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson machine owner. There are three ways to do this:
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Online at www.dyson.com
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By telephoning the Dyson helpline on 1-866-277-4649.
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Complete the enclosed warranty form and mail it to us.
5 YEAR LIMITED WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED WARRANTY
WHAT IS COVERED
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Your Dyson machine is warranted against original defects in materials and
workmanship for a period of 5 years from the date of purchase, when used for
normal domestic purposes in accordance with the Dyson Operating Manual.
Please retain your proof of purchase. If you do not have your proof of purchase,
your warranty will start 90 days after the date of manufacture, according to
Dyson's records. This warranty provides, at no extra cost to you, all labor and
parts necessary to ensure your machine is in proper operating condition during
the warranty period. The replacement of any part of your machine under
warranty will not extend the period of warranty. Any parts which are returned
and replaced by Dyson will become the property of Dyson. Please call the Dyson
Helpline at 1-866-277-4649 for more information.
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This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson shall not be liable for costs, damages or repairs incurred as a result of,
due to, or from:
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Purchases of machines from unauthorized dealers.
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Careless operation or handling, misuse, abuse and/or lack of maintenance or
use not in accordance with the Dyson Operating Manual.
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Use of the machine other than for normal domestic purposes within the United
States, e.g. for commercial or rental purposes.
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Use of parts not in accordance with the Dyson Operating Manual.
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External sources such as weather, electrical outages or power surges.
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Repairs or alterations carried out by unauthorized parties or agents.
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Clearing blockages from your machine.
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Normal wear and tear, including normal wearing parts, such as clear bin, belt,
filter, brush bar, hose assembly and power cord (or where external damage or
abuse is diagnosed), carpet or floor damage due to use not in accordance with
manufacturer's instructions or failure to turn the brush bar off when necessary.
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Damage as a result of use not in accordance with the rating plate.
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Use of this machine on rubble, ash, plaster, drywall, liquids, or wet surfaces.
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Additionally, this limited warranty does not apply to any machine that has had
the serial number altered or removed.
WARRANTY LIMITATIONS AND EXCLUSIONS
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Any implied warranties relating to your machine including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
States and so this limitation may not apply to you.
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Your remedy for breach of this warranty is limited to the warranty service
described below. Dyson will not be liable for any consequential damages or
incidental damages you may incur in connection with your purchase and use of
your machine. This limitation is not allowed by some States and so this limitation
may not apply to you.
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This limited warranty gives you specific legal rights. You may also have other
rights which vary by State.
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This limited warranty is not transferable.
WARRANTY SERVICE
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Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and
place of purchase.
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Please keep your purchase receipt in a safe place to ensure you have
this information.
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All work will be coordinated by Dyson or its authorized agents.
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Any replaced defective parts will become the property of Dyson.
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Service under this warranty will not extend the period of this warranty.
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If your machine is not functioning properly, please call the Dyson Helpline at
1-866-277-4649. Most issues can be rectified over the telephone by our trained
Customer Care staff.
IMPORTANT DATA PROTECTION INFORMATION
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If you choose to opt-in to receive communications from us, your details will be
held by Dyson or others on behalf of Dyson so that we can assist you more
quickly with our Dyson Helpline. From time to time, Dyson may send you special
offers and news of our latest innovations.
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For more information about our data collection practices, please refer to the
Dyson privacy policy at www.dyson.com/privacy
DISPOSAL INFORMATION
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Dyson products are made from high grade recyclable materials. Recycle
where possible.
Note your serial number for future reference.
This illustration is for example purposes only.
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