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Before Calling for Service
Before calling Customer Service, consider the
suggestions and instructions below:
Problem
Neither the microwave's display
nor oven operates.
The oven display works, but the
oven will not operate.
The power goes off before the
cook time has elapsed.
The microwave power level
switches from power level
to power level .
You see sparks or arcing.
The turntable makes noises or
sticks.
Using your microwave causes
TV or radio interference.
The display shows error
message E-xx
The display shows error
messageE-11
Suggestion
Properly insert the plug into a grounded power outlet.
Reset the household circuit breaker or replace any blown fuses.
Make sure the oven door is closed securely and completely.
Check to see if packing material or other materials are stuck to the door seal.
Check for damage to the oven door.
Press the Clear/Off key twice and attempt to re–enter cooking instructions.
Reset the clock and any cooking instructions.
Reset the household circuit breaker or replace any blown fuses.
Press the Clear/Off key twice and attempt to re–enter cooking instructions.
If the oven is set to cook for more than 30 minutes at 100% power level, it will
automatically reduce the power to a 80% power level after 30 minutes to avoid
overcooking.
Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
Clean the underside of the metal tray turntable, and the oven cavity bottom.
Make sure the metal tray turntable is positioned correctly.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
A malfunction has occurred. Note any error codes that may appear on the display.
Disconnect the appliance from the power supply by switching off the fuse in the
fuse box and call a qualified after-sales service technician.
The touch keys do not operate properly. This may be due to condensation on key-
pad. Clean the control panel with a dry cloth. Disconnect the appliance from the
power supply by switching off the fuse in the fuse box and switch it back on after
10 seconds.
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